When can I expect my order?
Turnaround time is currently 5-7 business days (not including weekends or holidays) once your order ships you will receive a email with tracking info. All orders are shipped USPS first class. Please allow 3-5 days for delivery in the US and 1- 3 weeks for international orders.
What if I need my order faster?
Not a problem at all! Email us at firstname.lastname@example.org and we will process your order right away!
Do you ship internationally?
Yes! Please allow 1 - 3 weeks for delivery in addition to our turn around time!
International orders do not have a tracking number once they leave the US. Please note that they can take up to a month to receive. Seller is not responsible for customs fees and import taxes imposed on Buyer by their country of residence. Falsifying customs declaration forms in order to help a Buyer avoid these taxes and fees is against the law, and comes with a punishment of up to $10,000 USD with the possibility of up to 5 years of imprisonment. Please do not ask Seller to violate the law. For further information about these laws go to codes.lp.findlaw.com/uscode/13/9/305
Seller is not responsible for calculating import fees. Buyer may use the tool found at the web site below to estimate import fees; however, be aware the fees may be higher since this calculator does not include fees charged by postal service or carriers for handling the duty or tax.
Do you offer returns and/or exchanges?
Yes! Please email us within 7 days of receiving your order at email@example.com please make sure you have your order # to expedite the process. We do not accept returns on custom items but will definitely work with you if there is an issue to make sure it is perfect.
Do you do custom orders?
We sure do! Please visit the link below to see options:
Do you have any specials or sales right now?
We always offer free shipping on US orders of $100 or more using code FREESHIP100 any other specials or promotions we have we will always post on our facebook, instagram, twitter and pinterest pages so be sure to follow us!